In order to have customers use products with peace of mind, Oppen Cosmetics recommends making purchases at an “Oppen Cosmetics official retailer” or through the “Oppen Cosmetics official online shop.”
Official products are products that are manufactured at the Company’s own factory, which has obtained “international standard ISO9001” accreditation, and that are sold directly to customers at an “Oppen Cosmetics official retailer” or through the “Oppen Cosmetics official online shop,” under a quality management system that meets global standards.

When a purchase has been made at a place other than an “Oppen Cosmetics official retailer”

The following disadvantages exist in relation to products that are purchased at a place other than an “Oppen Cosmetics official retailer” or through the “Oppen Cosmetics official online shop.”

Concerns about quality and performance/Possibility of counterfeit products

We are unable to guarantee the intrinsic quality and performance of the products that our company provides.

Limits on various services

We are unable to provide after-purchase services such as product exchanges when skin trouble occurs (excluding problems related to manufacturing).

When a purchase has been made at an “Oppen Cosmetics official retailer”

Products purchased at an “Oppen Cosmetics official retailer” or through the “Oppen Cosmetics official online shop” are products that are handed over to customers after their safety has been confirmed under proper distribution management.
In addition, at “Oppen Cosmetics official retailers,” we of course exchange products when skin trouble occurs, and we also provide counseling services and other various special services.